AI phone assistant and WhatsApp, two channels for your sales.

The AI calls run via Vapi, a service for voice-based AI. Armiflow connects these calls with your sales and then provides a transcript and summary. The AI phone assistant is in its testing phase, so the process and scope of the integration may still change before the finished version is released.

The summary shows in a few sentences what the conversation was about. You don’t have to read the whole transcript to know whether a customer is interested or wants a call back. This saves time in sales, especially when many conversations take place on the same day.

A transcript records exactly what was said. This helps you read back commitments, questions and objections later, for example before a quote or a second conversation. With an AI phone assistant, the transcript also creates transparency about how the AI conducted the conversation with your contact.

No. An AI phone assistant is meant to relieve your team, not replace it. Decisions stay with people: Armiflow is built so that nothing goes to customers without your approval. Transcript and summary help your team go into the next conversation well prepared. The function is currently in its testing phase.

At Armiflow, email remains the core of prospecting, with approval before every send. WhatsApp complements contact with customers who prefer this channel and have given consent. Because consent is stored per channel, you always know whether a contact can be reached by email, WhatsApp or phone.

Yes. In ArmiChat, you connect several WhatsApp numbers via the Meta Cloud API. All conversations land in the same inbox, and you see which number a customer is writing to. This helps companies with several locations or brands, without every number needing its own phone.

No. Public authority protection is active by default: government offices, courts and police are neither stored nor contacted. There is a ready-made list for Austria, Germany, Switzerland, Liechtenstein, Turkey and the EU, which you can extend with your own entries if further bodies should be excluded.

An AI phone assistant is interesting for companies whose customers prefer talking to writing, for example in trades, hospitality or service businesses. Anyone who holds many conversations benefits from transcript and summary. As the function is in its testing phase, it is currently best suited for getting to know it.

WhatsApp was fully developed as a channel in ArmiChat and is live, with multiple numbers, templates, bulk messages and assignment within the team. The AI phone assistant via Vapi is still being tested, because calls are particularly personal. Only once processes and transcript quality are reliable will it be offered as finished.

We don’t give a date for the end of the testing phase as long as it has not been decided. Only once the AI phone assistant runs reliably will it be offered as a finished function. Details on scope and terms will follow after the testing phase on this page and on the pricing page.

No. With Embedded Signup, you connect your number to ArmiChat, and it remains usable in the WhatsApp Business app as well. This way someone on the road can reply on their phone while the team in the office works in Armiflow. Independently of this, the AI phone assistant remains in its testing phase.

Yes. For WhatsApp in ArmiChat, Armiflow AI suggests replies that you review and send yourself. Actions involving customers always wait for your confirmation. How the assistant will connect with the AI phone calls depends on the progress of the testing phase. More detailed information will follow with the finished version.

Armiflow gives you tools for data protection: consent per channel with its legal basis, data access and erasure under GDPR Art. 15 and 17, and roles within the team. Whether using AI calls is permissible in your case depends on purpose and consent and should be legally reviewed before you start.

The same safeguards apply to all data in Armiflow: a separate database schema per customer, encrypted credentials, two-factor authentication, roles and daily backups. This applies to WhatsApp conversations in ArmiChat just as much as to transcripts from the AI phone assistant, which is still in its testing phase.

In ArmiChat, conversations are assigned to people, and views such as assigned to me or unassigned show who is responsible. Access to customer data is additionally controlled by roles and custom roles. Internal notes remain invisible to the customer and help with coordination within the team.

The native app for iOS and Android is in preparation. Which functions it will contain has not yet been decided. The AI phone assistant itself is in its testing phase. Until then, you use Armiflow in the browser, including on your smartphone, and WhatsApp additionally in the WhatsApp Business app.

WhatsApp is a personal channel. Promotional messages without consent are generally prohibited under § 174 TKG 2021, the Austrian Telecommunications Act. For first contact with new companies, Armiflow therefore relies on email with approval. WhatsApp is suitable for contacts who have given consent, which the CRM documents per channel.

A newsletter goes by email to many recipients who have given consent, with a schedule and hourly limit. WhatsApp in ArmiChat is for direct exchange with customers and, via templates, also bulk messages with a STOP list and daily limit. Both channels use the per-channel consent that the CRM stores with its legal basis.

Besides WhatsApp, ArmiChat brings together a Telegram bot, SMS via Twilio, and Facebook Messenger and Instagram Direct, where Meta’s approval for customer messages is still pending. Existing Superchat customers can optionally connect Superchat. The AI phone assistant via Vapi complements these channels in its testing phase.

Our support team answers questions about the AI phone assistant and the testing phase at support@armiflow.com. There you can also find out which status currently applies. Until the finished version, we recommend using the AI phone assistant to get to know it and relying on WhatsApp in ArmiChat or email for important customers.