Integration · Communication · Approval by Meta pending
With the Facebook Messenger integration, messages to your Facebook page land in ArmiChat, Armiflow’s omnichannel inbox. The connection is technically finished. For customer messages, approval by Meta is still pending; the app shows the current status.
Approval by Meta pendingIn ArmiChatSelect pagesHistory is imported
Messenger conversation taken overExample · approval pendingFacebook Messenger is Meta’s messaging service through which customers write to a Facebook page. Armiflow connects Messenger as a channel in ArmiChat, the omnichannel inbox in the communication feature: you select your Meta pages, the history is imported, and your team replies from the inbox. For customer messages, approval by Meta is still pending.
Approval pending
Many customers simply write to a business via its Facebook page. In everyday work, these messages often get lost because they sit in a separate inbox on Facebook. ArmiChat brings them into the same inbox as WhatsApp, Instagram Direct, Telegram and SMS.
The current status: before Armiflow may process Messenger messages for customer accounts, Meta reviews the app. This review has not yet been completed. Technically, the connection is finished and already runs within our own company. Until approval is granted, you answer Messenger messages on Facebook as before. The app shows when you can use the channel.
As soon as approval is granted, your team works with the same views as for all channels: open, assigned to me, unassigned, snoozed, done. With “As task”, a message becomes a to-do with an AI summary and a link back. This turns a question on Facebook into an organised case with clear responsibility.
Messenger messages contain personal data, so the rules of the GDPR (EUR-Lex) apply. Meta is a separate provider with its own terms. Inform people about the use of Messenger in your privacy policy.
At a glance
The key facts about the Facebook Messenger integration in Armiflow, in short.
| Item | Details |
|---|---|
| Tool | Facebook Messenger |
| Category | Communication |
| Used in Armiflow | ArmiChat |
| What Armiflow does with it | Messenger messages from your Facebook page in ArmiChat. |
| Status | Approval pending |
| Credentials | Stored encrypted, roles and 2FA for your team |
| Approval | Customer emails and actions involving money only after your confirmation |
In 4 steps
You need a Facebook page for your business and the rights to manage its messages.
You add Messenger in ArmiChat and select your pages. Credentials are stored encrypted.
Once Meta has granted approval, messages appear in the inbox together with their history.
Send your page a test message and reply from ArmiChat.
Working together
Messenger is one channel among several. These pages go well with it.
Security & data protection
Encrypted credentials. Whatever you store for Facebook Messenger in Armiflow is encrypted. Every customer account has its own database schema and daily backups.
Team roles. With roles and two-factor sign-in you decide who on your team may use or change the Facebook Messenger connection.
Your approval counts. Customer emails only go out after you approve them, and actions involving customers, money or deletion wait for your confirmation in the chat.
GDPR covered. Access and erasure under Art. 15 and 17, consent per channel and the public-authority filter apply to all data in Armiflow.
FAQ
Short, clear answers about this feature. Missing a question? Write to support@armiflow.com.
The Facebook Messenger integration brings messages to your Facebook page into ArmiChat, Armiflow’s omnichannel inbox. You select your Meta pages, the previous history is imported, and your team replies with assignment, notes and an AI reply suggestion. For customer messages, approval by Meta is still pending.
Before an app may process Messenger messages for customer accounts, Meta reviews it in advance. This app review has not yet been completed for Armiflow. Technically, the connection is finished and already runs within our own company. Until approval, you continue to answer Messenger messages directly on Facebook. The app shows the current status.
You can connect Facebook Messenger for customer messages as soon as Meta has completed its review of the app. We do not give a date, because the decision lies with Meta. We publish news on this website and in the app. Until then, use WhatsApp, Telegram or SMS via Twilio in ArmiChat.
To connect Facebook Messenger to Armiflow, you need a Facebook page for your business and the rights to manage its messages. In ArmiChat, you add the channel and select the pages you want. Armiflow stores credentials encrypted. Once Meta has granted approval, the messages appear in the inbox.
Yes, the history is imported when you connect. This way, your team also sees in ArmiChat what a customer wrote earlier and does not have to look it up on Facebook. How far back the imported history goes depends on Meta. After connecting, check a few conversations you know.
When connecting, you select your Meta pages and accounts. Agencies or businesses with several locations can bundle several pages in ArmiChat this way. With labels and assignments, you keep track of which message belongs to which page. The app shows how many pages you can connect.
No. The social media autopilot publishes posts, stories and reels on your Facebook page. The Facebook Messenger integration concerns the messages customers write to your page. Both can use the same page but are set up separately: one for content, the other for conversations.
ArmiChat offers an AI reply suggestion based on the conversation. You read the suggestion, adjust it and send it yourself, so the decision stays with a person. This saves time with recurring questions, for example about opening hours or offers. Always check details on prices and dates before you reply.
ArmiChat describes bulk messages for WhatsApp templates, with a STOP list and daily limit. This is not described for Messenger. Meta also has its own rules on when and how pages may send messages. Use Messenger mainly to answer enquiries, not for advertising to large mailing lists.
Information about Armiflow’s plans is on the pricing page. The details can change; you will find current figures there. The app shows whether the Facebook Messenger integration is included in your plan. Please note that approval by Meta for customer messages is still pending.
Once Meta has granted approval, a customer writes to your Facebook page. In ArmiChat, the conversation appears as unassigned, someone in the team takes it on and replies. If a task arises, “As task” creates a to-do with a link back. You then mark the conversation as done.
Ideally the people who also handle other customer enquiries, such as customer service or marketing. With roles, you determine who sees which areas. Assignments show clearly who is responsible. This way, the reply no longer comes from whoever happened to open the Facebook app, but from the right person.
Check who in your business is an administrator of the Facebook page and whether this person is available. Clarify who in the team will answer Messenger messages in future. Update your privacy policy. Then you can set up the Facebook Messenger integration without delay once approval is granted.
Avoid long waiting times, because customers expect quick replies in Messenger. Do not reply on Facebook and in ArmiChat at the same time, so that no duplicate messages arise. And do not give page rights to the personal accounts of former employees; check the page roles regularly.
Only store what you need to process the enquiry, and delete conversations once their purpose has been fulfilled. Meta is a separate provider with its own terms. In Armiflow, consent per channel as well as access and erasure under GDPR Art. 15 and 17 help. Have your privacy policy checked.
Both channels belong to Meta and run in the same inbox in ArmiChat. For both, approval by Meta for customer messages is still pending. Once approved, your team sees enquiries from Facebook and Instagram side by side, with the same views, labels and assignments as for WhatsApp or Telegram.
Use “As task” to create a to-do from the message and link it to the company or client. In the CRM, you take the enquiry further, right up to the quote. The client signs contracts via a link, followed later by the order and an invoice under § 11 UStG for businesses in Austria, all in Armiflow.
Yes, if customers often write to you via Facebook, for example in hospitality, beauty or the trades. The Facebook Messenger integration bundles these enquiries with other channels so that nothing gets lost. After approval, check the statistics in ArmiChat for a few weeks to assess the benefit.
Read on
WhatsApp, Messenger, Instagram, Telegram, SMS in one inbox.
Learn more →
Posts, stories, reels and carousels on autopilot.
Learn more →
Posts, stories and reels via the social media autopilot.
Learn more →
Several numbers, templates and bulk messages in ArmiChat.
Learn more →
Sign up in the app, choose an industry and a location and see your first results. Nothing is sent until you approve it.
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support@armiflow.com
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